FAQ: What should we monitor after an AI feature goes live?

Monitor the outcomes that matter for the approved use, not just whether the service is online. Consider error reports, unexpected actions, review overrides, complaints, and meaningful changes in output quality. Set thresholds for investigation and identify who can pause or restrict the feature. Keep enough context to connect an issue to the version and configuration in use while limiting unnecessary sensitive logging. Review whether the original approval assumptions still hold as users find new ways to use the feature.

Related: SOC 2 audit and compliance hub.

Further reading: NIST AI Risk Management Framework.

Additional FAQs

How should we organize SOC 2 evidence folders?

Choose a structure the whole team can explain, such as reporting period, control identifier, and activity date. Keep an index linking each requested item to its location and owner. Separate

Can we manage SOC 2 with spreadsheets and shared folders?

Yes, if the workflow is reliable and the records support the controls. Start with a control register, an evidence index, a calendar, and a restricted folder structure. Assign owners and

What should happen after we approve a vendor?

Assign an owner to keep the review current and follow up when circumstances change. Triggers can include: Set a review schedule that fits the risk and applicable obligations. Review sooner

When are we ready to start a SOC 2 Type 2 reporting period?

Discuss the start date with the auditor after the in-scope controls are implemented and evidence collection is working. Check actual operation: can you retrieve an access approval, a completed review,

Which SOC 2 tasks should we automate first?

Start with repetitive collection or reminders where the inputs and expected result are well understood. Examples include scheduling evidence requests, exporting an approved report, or flagging an overdue review. Document

How much review does a low-risk vendor need?

A low-risk vendor may need only a brief documented assessment. First, check: A supplier with no system access and little operational impact may need limited review. A low-cost service with

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